Return Policy
Introduction
Welcome to Immymart’s Return Policy. This policy outlines the procedures and guidelines for returning products purchased from our online store. Please read the following carefully to ensure a smooth and efficient return process.
Returns Address
To initiate a return, send the items to the following address:
69 ABERDEEN AVENUE CAMBRIDGE ENGLAND CB2 8DL
Contact Information
For any inquiries related to returns, you can reach us at:
Phone: (+1) 610-936-1268
Return Eligibility
To be eligible for a return, items must be in unused and undamaged condition, with all original tags and packaging intact. Returns are accepted within 14 days from the date of purchase.
Return Process
Contact Us: Reach out to our customer service team at the provided phone number to initiate the return process. Please have your order number and relevant details ready.
Package Items: Securely pack the items you wish to return, including a copy of the original invoice. Ensure the package is properly sealed.
Shipping: Ship the package to the designated return address provided above. We recommend using a trackable shipping service to monitor the return’s progress.
Refund
Upon receiving and inspecting the returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. Provide detailed information and, if possible, include photos of the damaged or defective product.
Final Notes
Immymart reserves the right to refuse returns that do not meet the specified criteria. This Return Policy is subject to change, and customers are encouraged to review it periodically.
Contact Us
If you have any further questions or concerns regarding our return policy, please feel free to contact us at info@immymart.com.
Thank you for choosing Immymart!