Return Policy
Introduction
Welcome to Immymart’s Return Policy. This policy outlines the procedures and guidelines for returning products purchased from our online store. Please read the following carefully to ensure a smooth and efficient return process.
Return Request Timeline: You may initiate a return request within 30 days of receiving your order.
Return Shipping Costs: The cost of return shipping will be the responsibility of the buyer.
Return Address: Please contact our customer service to obtain the nearest return address.
Return Conditions and Process:
- Ensure the product is in its original condition and packaging.
- Follow the return instructions provided by customer service.
- Include the original receipt or proof of purchase with your return.
Non-Returnable Items: Please note that certain items are non-returnable, including:
- Customized products
- Promotional items
- Free gifts
- Products that have been used or damaged by the customer
Important Notice: If you encounter any fraudulent or criminal activities, please be aware that we will take legal action as appropriate.
Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. Provide detailed information and, if possible, include photos of the damaged or defective product.
Final Notes
Immymart reserves the right to refuse returns that do not meet the specified criteria. This Return Policy is subject to change, and customers are encouraged to review it periodically.
Contact Us
If you have any further questions or concerns regarding our return policy, please feel free to contact us at info@immymart.com.
Thank you for choosing Immymart!